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Real-Time Passenger Information (RTPI) - Articles and news items

Better travel information needed for rail passengers in London and south east says watchdog

Rail industry news / 9 December 2016 /

Results of a survey conducted by independent watchdog Transport Focus found rail passengers in London and the south east require better information before starting their journey.

Virgin Trains launch Explorer app for in-station navigation

Rail industry news / 1 November 2016 /

Virgin Trains has launched an in-station navigation app for customers on its east coast route – a global first for the rail industry.

Rejsekort: unifying different ticketing elements to create a common-use system

Railway Extra / 28 October 2016 /

Bjørn Wahlsten, CEO of Rejsekort, takes a look at what makes the Rejsekort system work, as well as its future initiatives…

The future of train travel for SJ

Railway Extra / 21 October 2016 /

In this article Crister Fritzson, Chief Executive Officer and President of SJ AB, shares some insights into the history of Sweden’s oldest and largest train operator; its recent developments and plans for the future…

Northern unveils Digipod displaying real-time passenger information

Rail industry news / 12 October 2016 /

Rail operator Northern has unveiled its first Digipod at Manchester Victoria station providing a new way of sharing real-time passenger information and digital advertising

Brochure: Public transport planning & optimisation

Whitepapers, Z Homepage promo / 5 October 2016 /

In this brochure, discover the benefits of mobile workforce planning in public transport…

RTPI & Ticketing supplement 2016

Issue 3 2016, Supplements, Z Homepage promo / 25 May 2016 /

In our latest free-to-view RTPI & Ticketing supplement, Briony Krikorian (UK Cards Association), Dave Walker (GTR) and Stefanos Gogos (UNIFE) explore the future of contactless ticketing for the rail industry and transforming real-time passenger information with a look at the IT2Rail project…

Passengers benefit from real time information at stations across Greater Manchester

Rail industry news / 11 May 2016 /

Passengers can now benefit from up-to-date journey information facilities providing real time information at stations across Greater Manchester.

Thameslink stations receive ‘at-a-glance’ information screens

Rail industry news / 6 May 2016 /

Thameslink stations in central London are to receive new information screens with ‘at-a-glance’ journey details in preparation for new generation trains and a future high intensity service.

Virgin Trains launch Earlybird Boarding text messaging service at London Euston

Rail industry news / 23 March 2016 /

Virgin Trains have introduced a new text messaging service that offers personalised, customer boarding information at London Euston station.

Developing and evolving RTPI strategies in an era of cost-cutting

Issue 6 2014 / 3 December 2014 /

Keeping people informed is one of the simplest ways to reduce complaints, increase satisfaction and gain a reputation for good customer service, writes David Whitley – Head of Regional Services at London Midland. It’s all part of thinking like a passenger, and arguably more important than operational performance itself: a quick scan through the National Rail Passenger Survey reveals that Britain’s least punctual train operator has a higher customer satisfaction rating than Britain’s most punctual! The same survey points out that handling delays well is the single biggest way to reduce customer dissatisfaction. In fact, it has three times the impact of punctuality itself…

Real-Time Passenger Information 2014

Past events / 21 November 2014 /

Real-Time Passenger Information 2014 will bring together all stakeholders to debate best practice in Real-Time Passenger Information strategy…

 

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