Per Thorstenson - Articles and news items
Issue 5 2012 / 20 September 2012 /
Arlanda Express noted major successes during 2011: trains upgraded with prizewinning interior décor, a robust financial result and a record number of passengers. The journey now continues with a stronger focus on service and passenger care, with all personnel undergoing training in the practical philosophy of hostmanship – the art of making people feel welcome.
According to a survey by ISI Wissing, over the course of 2011 – and for the fourth consecutive year – Arlanda Express had the most satisfied customers among all passenger traffic companies in Stockholm. In competition with airlines such as SAS and Malmö Aviation, taxi companies like Taxi Stockholm and Sweden’s largest train operator, SJ, Arlanda Express captured first place by a healthy margin. Arlanda Express is Sweden’s most punctual train operator and has been for the past 10 years. Moreover, Arlanda Express has attracted attention at an international level; among other media, the British lifestyle magazine ‘Monocle’ nominated Arlanda Express as the world’s best airport express train.
Issue 5 2010 / 17 September 2010 /
Arlanda Express, the Swedish airport train between Arlanda Airport and central Stockholm, is rebuilding its trains to meet future requirements for environmentally friendly travel. It has been possible to increase the number of seats onboard by 20%, while at the same time providing even greater comfort than previously using modern Scandinavian design. For European Railway Review, Mr. Per Thorstenson, President of Arlanda Express and CEO of A-Train AB, explains the importance of this train renovation project.
Arlanda Express, the Swedish high-speed train between Arlanda Airport and Stockholm City, reported its best financial results ever for 2008. The company is now investing in refurbishing its trains to increase capacity for seated passengers by at least 20%.