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Passenger Focus - Articles and news items

How smart lighting can improve passenger experience on Britain’s railways

Railway Extra, Z Homepage promo / 17 May 2017 /

David Long, Lighting Engineer at Schréder UK, discusses how IoT lighting technology can help modernise the UK rail experience.

Increased capacity for passengers on the North Wales route

Rail industry news / 10 May 2017 /

Virgin Trains is increasing capacity on its services along the North Wales by doubling its Voyager trains to carry more passengers.

SNCF and ECR deploy on-board real-time payment solution project

Rail industry news / 8 May 2017 /

French rail operator, SNCF and MPoS specialist, ECR Retail Systems, have deployed a real-time mobile payment solution across SNCF’s fleet.

Eurostar and Sony launch the Sound Menu

Rail industry news / 1 May 2017 /

Sony and Eurostar have partnered to offer passengers the new Sound Menu, a music-psychologist-led playlist.

London Midland launches free entertainment and Wi-Fi on trains

Rail industry news / 25 April 2017 /

London Midland has announced a free entertainment package of movies, TV programmes, eBooks and magazines for its trains, as well as free Wi-Fi.

New on-board entertainment for c2c passengers

Rail industry news / 4 April 2017 /

c2c now has the latest on-board entertainment from Go Media, along with free WiFi, to improve commuters’ journeys to and from the office.

ScotRail’s top ten busiest trains

Rail industry news / 31 March 2017 /

Transport Scotland has released a list of the busiest trains which shows the total number of passengers who use particular services.

Waiting in the station – a whole new experience?

Railway Extra, Z Homepage promo / 30 March 2017 /

After a major campaign to make stations cleaner, SNCF Gares & Connexions is now focused on improving the quality of in-station waiting time.

How the rail industry is supporting south London, Surrey and Berkshire

Rail industry news / 29 March 2017 /

The rail industry, including Network Rail and South West Trains, has invested over £50 billion in Britain’s rail industry and new figures show the extent to which this investment has supported south London, Surrey and Berkshire.

Passengers are ecstatic over eTickets

Rail industry news / 28 March 2017 /

Over one million mobile-friendly eTickets have been sold to train travellers since their launch six months ago.

On-board infotainment: choose the profitable route

Railway Extra, Z Homepage promo / 3 March 2017 /

GoMedia managing director Roger Matthews explores how train operators should take advantage of their on-board infotainment system to drive ancillary revenue and form deeper relationships with passengers.

Survey reveals a rise in UK rail passenger satisfaction

Rail industry news / 27 January 2016 /

The latest National Rail Passenger Survey has revealed a rise in overall rail passenger satisfaction during 2015 but commuter rail services are holding the recovery back.

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