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London Overground Rail Operations Ltd (LOROL) - Articles and news items

Arriva takes over London Overground concession

Rail industry news / 15 November 2016 /

Transport operator Arriva has taken over sole running of the £1.5 billion London Overground concession.

TfL seeks contractor to build London Overground Barking Riverside extension

Rail industry news / 8 August 2016 /

Transport for London (TfL) has begun the process of appointing a contractor to build the Barking Riverside extension which will form part of London Overground.

London Overground concession awarded to Arriva

Rail industry news / 18 March 2016 /

Transport for London (TfL) has revealed it intends to award the new £1.5 billion London Overground concession to Arriva Rail London Limited.

London Overground completes work to increase capacity by one quarter

Rail industry news / 6 January 2016 /

London Overground has completed work to increase capacity by lengthening trains from four carriages to five as part of a £320m investment programme.

New technology enhances customer communication on the Overground

Railway Extra / 8 December 2015 /

This year has seen London Overground Rail Operations Limited (LOROL) develop and rollout a series of technology-led innovations that will enhance passenger communications by improving the availability, accessibility and accuracy of information for frontline staff. In this article, Matthew Bromley, Customer Service Project Manager at LOROL, outlines these innovations which are already having a significant impact on the availability, accessibility and accuracy of information for frontline staff…

Four bidders shortlisted for London Overground concession

Rail industry news / 30 June 2015 /

Transport for London (TfL) has announced bidders shortlisted to operate London Overground from November 2016 when the current LOROL contract expires.

TfL awards London Overground train contract to Bombardier

Rail industry news / 19 June 2015 /

Transport for London (TfL) has awarded a £260 million contract to Bombardier Transportation for the supply of new London Overground trains serving East and North East London.

Bidding process launched to select the next London Overground operator

Rail industry news / 9 April 2015 /

The bidding process to select the next London Overground operator has been announced today by Transport for London (TfL).

LOROL maintains its focus on passenger safety at stations

Issue 6 2014 / 3 December 2014 /

Since taking over the London Overground concession in November 2007, passenger safety has been of paramount importance to London Overground Rail Operations Limited (LOROL) and despite a huge increase in passenger numbers – with daily passenger journeys up from 100,000 in 2007 to more than 450,000 today – we have achieved one of the lowest rates of accidents to passengers in the industry and won awards for our operational safety, writes LOROL’s Customer Service Director, David Wornham. Most significantly, LOROL’s rate of slip, trip or fall accidents is almost 50% lower than it was three years ago and boarding and alighting incidents have been reduced by more than 70% since 2010…

Investment, improvement and modernisation at London Overground

Issue 6 2013 / 4 December 2013 /

Since 2007, London Overground Rail Operations Ltd (LOROL) has been actively transforming the London Overground network, modernising the service, improving facilities and providing a better, safer, more environmentally efficient and comfortable experience for its customers. And six years on, LOROL’s delivery of Transport for London’s (TfL’s) extensive investment in the network is proving to be a real winner.

The last couple of years, in particular, have been busy for LOROL. The challenge of unprece – dented passenger numbers during the London 2012 Olympic Games and the opening of the much anticipated East London Line extension last December to deliver the Capital’s first orbital railway in nearly 130 years are two key projects that the LOROL team has successfully delivered throughout this time. And with the project underway to increase the capacity of the network with the introduction of five-car trains from December 2014, the successful invest ment, improvement and modernisation activity at LOROL is on track to continue.

Major station refurbishment project at Willesden Junction improves safety and transport links

Rail industry news / 5 August 2013 /

The refurbishment project re-opened last month…

Partnership key to London Overground transformation

Issue 6 2011 / 6 December 2011 /

In the four years since the launch of London Overground the team behind the unique operator-client partnership has transformed the network into a modern, reliable metro railway that London can be proud of as it prepares to host the 2012 Olympics.

Significant investment by Transport for London (TfL), the transport authority responsible for commissioning all public transport for England’s capital, combined with excellent operational delivery by London Overground Rail Operations Ltd (LOROL) has been the key to making it the UK’s highest performing rail network for the past seven consecutive months.

The seven-year London Overground concession, which LOROL started operating in 2007 on behalf of TfL, links 20 of the capital’s 33 boroughs.

It operates 938 trains each weekday, which is more than double the number at the start of the concession, and has quadrupled the number of passengers it carries each day to provide some 100 million passenger journeys a year.

 

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