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London Midland - Articles and news items

London Midland launches free entertainment and Wi-Fi on trains

Rail industry news / 25 April 2017 /

London Midland has announced a free entertainment package of movies, TV programmes, eBooks and magazines for its trains, as well as free Wi-Fi.

DfT announces direct award contract for London Midland franchise

Rail industry news / 3 December 2015 /

London Midland will continue to operate services between London, the West Midlands and the North of England until October 2017 and invest £13 million worth of improvements.

August bank holiday signals second stage in Stafford rail development

Rail industry news / 24 August 2015 /

Long-term improvements to the railway near Stafford will cause short-term changes to normal services from the close of service on 29 August…

New timetable and new trains for London Midland

Rail industry news / 9 December 2014 /

Thanks to £62 million of UK government investment, London Midland will roll-out 10 new four-car trains for their network as part of its new timetable from Sunday 14 December 2014…

Developing and evolving RTPI strategies in an era of cost-cutting

Issue 6 2014 / 3 December 2014 /

Keeping people informed is one of the simplest ways to reduce complaints, increase satisfaction and gain a reputation for good customer service, writes David Whitley – Head of Regional Services at London Midland. It’s all part of thinking like a passenger, and arguably more important than operational performance itself: a quick scan through the National Rail Passenger Survey reveals that Britain’s least punctual train operator has a higher customer satisfaction rating than Britain’s most punctual! The same survey points out that handling delays well is the single biggest way to reduce customer dissatisfaction. In fact, it has three times the impact of punctuality itself…

More seats for London Midland passengers as extra trains delivered early

Rail industry news / 3 October 2014 /

£62 million government investment will see a ‘next generation’ train fleet operating between London and West Midlands…

Euston joint control room points to way forward for rail industry

Rail industry news / 5 October 2011 /

A new control room at Euston station has opened as part of a collaborative effort from Network Rail, London Midland & Virgin Trains…

New Rolling Stock for London Midland and for First TransPennine Express

Rail industry news / 14 September 2011 /

London Midland has selected preferred bidders for the manufacture, maintenance and financing of new rolling stock…

Revamped Tipton station to reopen for rail users

Rail industry news / 26 March 2010 /

Rail passengers in Tipton will be able to catch their train from the town’s newly refurbished rail station from Sunday 28 March, a month ahead of schedule.