Edward Welsh - Articles and news items
Issue 6 2010 / 10 December 2010 /
Passenger rail in Britain has boomed since privatisation as train companies have worked with the rest of the industry to improve services for passengers and attract ever greater numbers of people to the network.
People have returned to the railways in numbers not seen since the Second World War, with journeys increasing by 60% since 1996. Customer satisfaction, as measured by the independent watchdog Passenger Focus, is at record levels, with four out of five people happy with the service that they receive. Punctuality also continues to rise to historically high levels – more than nine out of ten trains arrive at their destination on time.
Rail industry news / 16 September 2010 /
A fundamental shift in the way that people travel around the country is taking place, as new figures show…