- The magazine
- Our conferences
Train companies respond to National Passenger Survey
Publication date: 29 June 2011
Author: Association of Train Operating Companies (ATOC)
In response to the publication of the latest National Passenger Survey showing record levels of customer satisfaction (84%), Michael Roberts, Chief Executive of the Association of Train Operating Companies (ATOC), said:
“Record levels of overall passenger satisfaction reflect operators’ commitment to providing the high quality services that people expect and deserve. Passengers are as satisfied with their overall service now as they have been at any time since these surveys began.
“There have been improvements in a number of areas when compared to spring last year, including the upkeep of stations and the information provided during passengers’ journeys. Although satisfaction with reliability and punctuality remains high, a drop in the score is likely to reflect disruption caused by heavy snowfall during a particularly tough winter.
“However, the survey also shows where improvements are needed. Value for money scores have fallen back albeit in comparison to a significant improvement this time last year. Train companies have responded to tough economic times by significantly increasing the availability of very cheap Advance fares but will continue to work hard to make sure that a range of fares to suit all passengers go on sale.
“With the Government’s decision to increase regulated fares, train companies understand that it is more important than ever to continue to provide passengers with high quality services. The Government is working with the railways to cut costs but in the meantime it has decided to allow a rise in fares to ensure investment in extra trains, better stations and faster services can continue.”
If you enjoyed this article sign-up to receive our bi-weekly email newsletter >>
- Vossloh Cogifer SA to equip extension of France’s Brittany-Loire Valley high-speed line (20 May 2013)
- HS2 moves a step closer (16 May 2013)
- Interfleet appointed as Notified Body for Hitachi Rail Europe’s fleet of Super Express trains for the IEP (16 May 2013)
- Poland: EIB increases support for high-speed trains (16 May 2013)
- One search made every two seconds using rail app (15 May 2013)
Under Sleeper Pads in Track – the UIC project
In-service track monitoring
EURAXLES – paving the way to enhanced railway safety
Bombardier drives innovation with creation
of new Bogie Technical Center
Fair competition for sustainable railways
Towards greener and cleaner rail diesel vehicles
Alcatel-Lucent | Bombardier | Chase Meadow Consortium | CONRAC GmbH | DeltaRail Group Ltd | Ebeni Ltd | European Rail Infrastructure Managers (EIM) | Getzner Werkstoffe GmbH | Handheld Group | Harsco Rail | HYWEMA Lifting Equipment | Invensys Rail | LINSINGER Gesellschaft m.b.H. | MAFEX | Maschinenfabrik Liezen und Gießerei GmbH | McGeoch LED Technology | Mechan | OEM Technology Solutions | Schwab Verkehrstechnik AG | Signalling Solutions | Travel Design | WaveTrain Systems AS |