ScotRail annual performance figures continue to improve
12 January 2017 • Author: Katie Sadler, European Railway Review
ScotRail punctuality performance rose to 90 percent over the past 12 months, the third increase in a row.
The ScotRail Alliance has released figures which suggest its train punctuality has risen to 90 percent, making it the second best performing large operator in the UK.
The increase is thanks to a significant improvement in punctuality over the past four weeks to Saturday 7 January. The operator achieved an official performance figure [PPM] of 89.7 percent – an increase of 6 percent on the previous period, and 2.8 percent higher year on year.
During the four weeks to 7 January, ScotRail handled 6.7 million passenger journeys on around 57,000 train services.
“We can do more and we can go higher”
ScotRail Alliance managing director Phil Verster said: “These latest figures show that our Performance Improvement Plan is starting to produce results for our customers and we are achieving this in the middle of the biggest upgrade to our railway since Victorian times.
“We can do more and we can go higher, and every single one of the 7500 people who work on Scotland’s railway is committed to doing just that.
“The sheer scale of the work we are doing to improve the railway has resulted in more disruption than normal. This means that our customers have had to put up with a lot over the past few months. We have done everything we can to keep people moving during this unprecedented period. I hope our customers can take some encouragement from the continued improvement.
“Later this year, our modernisation work will start to bear fruit. The introduction of our new faster, longer, greener trains will dramatically increase the number of seats we have available – and will help us to reduce journey times. In the months that follow there will be even more trains, more services and more upgraded stations. That is all good news for passengers.”