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MTR Express voted best railway operator in Sweden

4 July 2016  •  Author: Katie Sadler, Digital Content Producer, European Railway Review

MTR Express, the rail service connecting Stockholm and Gothenburg, has been voted best rail operator in Sweden according to a new passenger survey.

MTR Express voted best railway operator in Sweden

MTR Express, the open access rail service, received an overall passenger satisfaction rating of 71 percent in the latest ‘Swedish Quality Index’ (Svenskt Kvalitetsindex (SKI) transport survey. The survey, the Swedish branch of the European Performance Satisfaction Index, was based on the opinions of 2200 passengers.

MTR Express achieves 71 percent satisfaction rating

It was the first year that the service had been included in the survey, which generates a Customer Satisfaction Index based on passengers’ opinions of Swedish operators based on their brand image, customer loyalty, service quality, product quality, value for money and complaints handling.

Launched in March 2015, MTR Express provides services between Stockholm on the east coast to the industrial city of Gothenburg in the west. There are 90 weekly trips carried out by six new Stadler FLIRT train sets across the 455km route. The vehicles are designed to withstand the Nordic weather conditions.

Commenting on the survey results, Jeremy Long, CEO, European Business at MTR Corporation, said: “We are delighted that MTR Express has been recognised as the best operator in Sweden a little over a year since its launch.

“MTR may historically have been associated most with operating high-performing metro railways, but the success of MTR Express demonstrates how we are able to transfer our quality of service and performance to longer distance intercity operations.”

MTR has operated the Stockholm Metro since 2009, and is currently mobilising to take over operation of the Stockholm Pendeltåg commuter railway in December 2016. 

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