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Passenger satisfaction continues to improve at Birmingham New Street station

1 July 2016  •  Author: Katie Sadler, Digital Content Producer, European Railway Review

Figures from the latest UK National Rail Passenger Survey reveal passenger satisfaction continues to increase at Birmingham New Street station following a £750m redevelopment.

Passenger satisfaction continues to improve at Birmingham New Street station

Between March and May 2016 88 percent of passengers who used the station were satisfied with their station experience, a rise from 81 percent from between spring and autumn last year.

88 percent of passengers satisfied with Birmingham New Street station experience

Birmingham New Street station underwent a £750m redevelopment, transforming it from a dated and dark station to one of the best and brightest in Britain. The investment was a key part of Network Rail’s Railway Upgrade Plan and the redeveloped facility boasts a concourse five times the size of the original station, is flooded with natural light and hosts a number of shops and facilities.

Patrick Power, Network Rail station manager, said “It is really satisfying to see that passengers continue to enjoy their experience at the redeveloped Birmingham New Street and that we have been able to build on the previous rise we saw after the station reopened last year.

“This is the first full set of results since the full reopening and gives us a more accurate view of the new facilities and the impact they have had on passengers. However, there is always room for continued improvement and will continue to strive to provide an even better service to passengers.”

Overall results of the National Rail Passenger Survey can be viewed here.

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